Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the dmsjoy.com website and the DMSJoy Dealer Management System product (collectively, the "Service") provided by Xillentech Software Private Limited ("DMSJoy", "we", "us", or "our"). By accessing the website or using the Service, you agree to be bound by these Terms.

2. Description of Service

DMSJoy is a cloud-based Dealer Management System designed for vehicle Original Equipment Manufacturers (OEMs), distributors, dealer groups, and individual dealerships worldwide. The Service provides modules for customer relationship management, vehicle and parts inventory, service workshop management, warranty claims, multi-dealership network management, and analytics.

3. Account Registration and Responsibilities

To use the Service, you must register for an account through an Order Form. You agree to:

• provide accurate, current, and complete information during registration;
• maintain the confidentiality of account credentials;
• promptly notify us of any unauthorised access to your account;
• be responsible for all activity under your account;
• ensure that all individuals you authorise comply with these Terms.

4. Acceptable Use

You agree not to:

• use the Service in any unlawful manner or for any unlawful purpose;
• attempt to gain unauthorised access to the Service or related systems;
• interfere with or disrupt the integrity or performance of the Service;
• use the Service to transmit malware, spam, or other harmful content;
• reverse-engineer, decompile, or attempt to extract the source code of the Service;
• resell, sublicense, or otherwise commercially redistribute the Service without our written consent.

5. Intellectual Property

DMSJoy and the underlying Service are protected by copyright, trademark, and other intellectual property laws. We retain all right, title, and interest in and to the Service. These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes only.

6. Data Ownership

You retain full ownership of all data you or your authorised users enter into the Service ("Customer Data"). We process Customer Data solely as your Data Processor for the purpose of providing the Service. Upon termination, you may export your Customer Data for 90 days, after which it is permanently deleted.

7. Service Availability

We aim to make the Service available 99.9% of the time on a calendar-month basis, excluding scheduled maintenance windows notified at least 48 hours in advance.

8. Payment Terms

Subscription fees are payable monthly in advance. Invoices are due within fifteen (15) days of issue. Late payment may incur interest at 1.5% per month or the maximum permitted by applicable law. We reserve the right to suspend access if an invoice remains overdue for more than thirty (30) days, after written notice.

9. Termination

Either party may terminate with thirty (30) days' written notice. We may terminate immediately if you materially breach these Terms and fail to cure within fifteen (15) days.

10. Limitation of Liability

Our aggregate liability for any claim is limited to the fees paid by you in the twelve (12) months preceding the event. We are not liable for any indirect, incidental, special, consequential, or punitive damages.

11. Governing Law

By default, these Terms are governed by the laws of India, with disputes subject to the courts in Gujarat, India. Customers outside India may agree on a different governing law on the Order Form.

12. Changes to Terms

Material changes will be communicated via email to active customers at least thirty (30) days before they take effect.

13. Contact

• Email: hello@dmsjoy.com
• Legal entity: Xillentech Software Private Limited